ordering process
THE THOUGHT OF INVESTING YOUR MONEY INTO SOMETHING SO PRECIOUS ONLINE CAN BE INTIMIDATING FOR MANY OF OUR CUSTOMERS.
Understanding how the process works can be helpful.
Please note: all of our designs are custom made one of a kind pieces. As a general guideline, wait times can be 6-8 weeks from the time we receive your precious inclusions, sometimes, even more for custom designs and rings.
Depending on the ring size, the design you would like to have made, and if any unpredicted circumstances and delays should arise on our supply chains, this process could take longer. We prefer to make your piece perfect and take our time, not rush through the process to ‘get the job done’ so we greatly appreciate your patience and understanding with the steps we must complete to create your precious keepsake.
PLACE YOUR ORDER
All orders are made here through the Keepsakes by Nicoleta website. We do accept EFT payments via request. When you select the item you would like to order, you will also be able to select the colour you wish for your keepsake. Once you have finalised your selections, you can pay for your order through the online checkout. There is a Notes section in the checkout, where you can let us know any extra information or special requests. You are also welcome to email me. if your information won’t fit in the space provided. You will receive an email confirmation of your order.
Send Your Inclusions
If you have ordered an item that I will craft using inclusions you send me, now is the time to send them in. My address is PO Box 1417, Baulkham Hills NSW 1755. I recommend sending your inclusions with tracking, via express or registered post with signature on delivery.
Ring Sizing
If you ordered a ring, we will post you a small, adjustable ring sizer. It looks like a little tape measure that slips over your finger. Once you received your ring sizer, please measure the size of the finger you will wear your ring on, and email us. If you’re not sure of the best size, you’re welcome to send us a photo of the sizer on your finger, and we will work it out for you. You don’t need to return the ring sizer.
Crafting
Once we have received any inclusions and sizing information, your order will take approximately 6-8 weeks to finalise. We generally send sneak peek photos before sending an order home. If you would prefer to keep your order a surprise until you receive it, please let us know in the Notes at checkout when you order.
Sending Your Order Home
When your order is ready to send home, we will give you the delivery details. You will receive an email with your tracking information and updates of your package while it is in transit. You will also receive an email from us, to let you know your order is complete.
FAQs
When you order your gift voucher select the amount you would like to purchase and leave in notes at check out the following details
To:
From:
(Optional: Message to be written on separate card to your gift recipient)
The expiry date on all gift vouchers is 3 years from the date of purchase.
The resin stones we make are hardwearing but there is something about wearing your pieces 24/7 that is not ok with any kind of jewellery unfortunately; regardless where it is purchased from. The resin gemstones need special care like the pearls and opals. Which means, avoiding chemicals, exposure to sunlight for very long times and constant moisture is critical. You shouldn’t sleep with any jewellery if you want it to last forever. Genuine diamonds can chip after wearing for years and claws can break in 10000$ rings or $500 ring from any jewellers if you don’t care for your precious pieces. Please read our care instructions here.
We also make Murano Glass gemstones and created rubies and sapphires. Please see the below table to determine the differences between the stones and which one would be more suitable for you.
When I receive your ring order, I will send you a ring sizer. You can use this ring sizer to measure the size of the finger that you will wear your ring on. You can email me your size, or email me a photo of the sizer on your finger so I can work out your best size. The ring sizer is disposable, and doesn’t need to be returned to me.
Cremation ashes – For resin items, please send me ¼ of a teaspoon of ashes per item. If you have ordered a Mevisto ruby or sapphire, I will need 50-100g of ashes. Any unused ashes will be returned to you with your finished order.
Breastmilk – 5-10ml is enough breastmilk for several items. I recommend measuring the breastmilk with a syringe. Any unused preserved breastmilk will be returned to you with your finished order.
Hair – For resin items, it’s generally best to send a lock of hair around 3-4cm long, however I can craft with as little as one strand of hair if I need to. If you have ordered a Mevisto ruby or sapphire, I will need 10g of hair. Any unused hair will be returned to you with your finished order.
Dehydrated placenta/umbilical cord –
Flowers –
Sand/Soil – like cremation ashes, only ¼ of a teaspoon per item is required.
We recommend sending all inclusions via express or registered post, so there is a tracking number.
Cremation Ashes – Please send cremated remains double-bagged in ziplock bags, with the air squeezed out. The bag can then be posted in a padded envelope (usually available at the post office).
Breastmilk – Please send your breastmilk double-bagged in ziplock bags, with the air squeezed out. The bag can then be posted in a padded envelope (usually available at the post office).
All other inclusions – Please send any other inclusions double-bagged in ziplock bags, with the air squeezed out. The bag can then be posted in a padded envelope (usually available at the post office).